🛑Cancellation

When You Can Cancel or Change an Order

You may cancel or modify your order within 6 hours of placing it. During this window, we can adjust or stop processing before the order is shipped.

Cancellation Fee After Window

If a cancellation or change request occurs after 6 hours but before dispatch, a 10% processing fee may apply, to cover restocking and packaging efforts.

Once the Order Has Shipped

After your order is dispatched, we are unfortunately unable to cancel it. At that point, you’ll need to follow our return procedure (if applicable) once it arrives.

How to Request Cancellation or Changes

To cancel or change your order, email us at support@auralife-style.com with your order number and the details of your request. The sooner you contact us, the better your chances of successful cancellation.